Supervisor #JD Sports Nicosia (Mall of Cyprus)

Established in 1981 with a single store in the North West of England, the JD Group is a leading global omnichannel retailer of Sports, Fashion and Outdoor brands. The Group now has approximately 3,400 stores across 32 territories, with a strong presence in the UK, Europe, North America and Asia Pacific. In JD Group, we believe in extending our entrepreneurial and competitive spirit beyond financial performance to making the world around us a better place. We always strive to do the right thing for our colleagues, our customers, and our communities.

At JD, we create a space where you can be unapologetically yourself — full of energy, youth culture and streetstyle, with total respect for individuality and difference. This isn’t just a job — it’s your voice, your vibe, your team. We move Forever Forward — embracing youth-driven culture, championing equal opportunities, and building inclusive teams that celebrate diversity in all its forms.

We are looking for talented and passionate Supervisor for our JD Sports Store in Mall of Cyprus in Nicosia. If you are a team player and you love Sports and Fashion, we want to meet you!

Responsibilities:

CUSTOMER

•Maintain an exceptional service experience in store, ensuring high level customers’ satisfaction

•Deal with inquiries and complaints and resolving clients issues / requests

•Foster a Client centric mindset by developing and maintaining solid Client relationships

•Implement, in partnership with other company functions, clienteling initiatives and events and securing Client loyalty

TEAM

•Train, mentor, motivate, offer constructive feedback to the team and encourage progression within the company

•Assist in regular training meetings within the store and ensure all personnel completes the inhouse online Academy, making sure the team is able to maintain the high standards required

•Support team members (e.g., leading by example or coaching) to ensure a great guest experience

•Promote an entrepreneurial and team spirit approach, using effective communication, ensuring efficient organization and professional growth

•Ensure a hazard-free, safe and healthy working environment in compliance with regulations

•Ensure the team is always informed about product, policies and procedures

•Attract and recruit the best talents available on the market through networking and scouting

RETAIL

•Manage day-to-day operational activities of the store and ensure compliance with policies and procedures

•Monitor and control store productivity levels with an aim to achieve and exceed targeted KPIs

•Analyse reports in order to make key sales decisions

•Implement personnel and resource planning strategies to optimize staff schedules

•Work extensively in partnership with the Marketing, VM, Commercial dept. in order to build strong customer retention

VISUAL MERCHANDISING

•Attract, engage and motivate customers into making purchases in store by using the latest visual techniques. …

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